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The Magic of MBNA Reunion Event – Spring 2025

Hosted by Predictive Analytics Group

Save the date: The Magic of MBNA Reunion Gala & Golf Event

Dear MBNA alumni,

I hope this message finds you well. It is incredible to think that 20 years have passed since we proudly called ourselves MBNA America. We all know that the true magic of MBNA was always its ‘People’ — individuals committed not only to excellence in their work but also to the company’s dedication to giving back to the communities where we lived and worked.

We are delighted to formally invite you to the Magic of MBNA Reunion Gala on Saturday, April 26, 2025, at the Chase Center on the Wilmington Riverfront hosted by Predictive Analytics Group. Join us for an unforgettable evening filled with dinner, opportunities to reconnect with familiar faces, support a meaningful cause, and a night full of enjoyment and nostalgia!

Additionally, you are invited to showcase your golf skills at the Magic of MBNA Reunion Golf Event, held at the Deerfield Golf Club on Monday, April 28, 2025, with a 12pm Shotgun start

All proceeds after expenses will be donated to several local legacy charitable organizations. Save the date and please join us in making a difference!

1. Reception Tickets – $85.00 per person plus fees. Your ticket includes a dinner buffet, open bar, and entertainment.

Reception Tickets

2. Golf Outing Tickets – $120.00 per person plus fees. This includes 18 holes of golf, a boxed lunch, and dinner. Cash bar available.

Golf Outing Tickets

MBNA has a rich history of proudly supporting local charities, organizations, and community foundations. We were among the first companies to insist on an inclusive work environment and actively practice giving back to the local community. In the true spirit of the “MBNA green”, we are gathering donations to help support a range of charities in the local community.

Please support this initiative so that we can continue the MBNA tradition of giving back to our local communities.

3. General Donations – Every dollar, no matter the amount, makes a meaningful impact, and we are sincerely grateful for your generosity to support our legacy charitable organizations.

General Donations

Thank you for being an invaluable part of the “Magic of MBNA” and for considering this opportunity to support the legacy charities. Let us make this event a success and create a lasting impact—together.

Warmest regards,

MBNA Reunion Committee and Predictive Analytics Group.

Managing Partner of U.S. Operations

Mr. LaRoche is a resourceful, results-oriented Executive with over 25 years of financial services experience; emphasizing collections risk management, dialer operations, MIS and reporting analytics, acquisition strategies, loss forecasting, credit policy, account management strategies, portfolio conversions, due diligence, and collections operations management. He also has over 15 years of direct risk management experience, with 3 years of collections line management experience possessing excellent analytical skills and the ability to manage diverse groups in strategies, modeling, collections, dialer operations, loss forecasting/loan loss reserve modeling, financial analysis, operations and loss avoidance.

David started his career in 1997 as a customer service representative for Travelers Bank. Since then, he has held the following senior positions:

  • Director, US Operations for Bridgeforce Consulting
  • Sr. Director and Call Center Leader for American Express
  • SVP. Collections Strategy and IT leader for Washington Mutual

Chief Risk Officer

Dale Hoops has over 25 years of experience within the financial services industry, with a focus on Risk Management, Collections, Fraud, Account Management Strategies, Loss Forecasting, stress testing, and economic analysis.

Dale started her financial services career in 1996 as a part time customer service representative and teller in a small financial center while attending the University of Richmond. Her career has included senior roles at Bank of America, Citi, and MBNA America. She has experience with multiple retail products, including consumer and commercial cards, private label and co-brand, deposits, vehicle lending, mortgage, and home equity. Her key strengths have been identifying opportunities for improvement through business analysis, strategy development, and risk governance.

In addition to her professional career, Dale has extensive leadership experience with non-profits with event planning, policy, budget, and audit management. She is a member of the Board of Directors for the Girl Scouts of the Chesapeake Bay, which serves 8,000 girls in Delaware, Maryland, and Virginia. She is the former President, Vice President, and Treasurer at a local Parent-Teacher Association, former community pillar chair for Bank of America’s LEAD for Women Delaware network, and served on the leadership team for the Field of Dreams Relay for Life event to raise funds for the American Cancer Society.

Chief Data and Analytics Officer

Mr. Ridgeway has over 30 years of experience within the financial services industry, including Risk Management, Finance, Project Management, Compliance, MIS, IT & Operations. He has held senior roles at several of the top 5 Banks, including MBNA, Wells Fargo & Citibank. Dee has expertise in Risk oversight and a wealth of knowledge in the regulatory footprint (CFPB / OCC / FRB) in financial services. He has hands-on knowledge in the strategy world with numerous credit products including: credit cards, auto lending, mortgage and home equity, and unsecured lending. Dee is a co-founder of Predictive Analytics Group, worked as a Senior Consultant for Hoops Consulting, LLC., and owned & operated Mayflower Analytics LLC.

From a Risk Management perspective, Dee has experience in portfolio management in credit underwriting and loss mitigation during several growth cycles and economic contraction periods. He understands the needs and partners well with operational risk, modeling, and loss forecasting risk functions.

Dee is a SME on risk data strategy (data architecture, data management, and systems integration) and often creates a "passable bridge" between Risk and IT that translates business needs into executable business plans.

From an MIS, reporting, and portfolio analytics perspective, Dee has a proven track record of designing portfolio reporting that meets executive and end user needs that often have been labeled the "gold standard."

CEO and Chief Strategy Officer

Mr. Hoops has over 25 years of experience within the financial services industry, including Credit Collections & Fraud Risk Management, Business Operations, Control &Compliance, Strategic Planning, Forecasting, and Marketing Analytics. He has served as a Chief Risk Officer for Barclaycard US Partnerships, a Global Scoring Head at Citibank, and a Site President for Wells Fargo Financial. Steve is a co-founder of Predictive Analytics Group and has owned & operated Hoops Consulting, LLC for the past 4 years.

Steve started his financial services career in 1993 as a part-time telemarketer while attending the University of Delaware for his Business Administration degree. Mr. Hoops has spent his 25-plus years within the industry building best-in-class operations with each company he has supported. His career has been highlighted by leading several large functions for several Tier 1 and Tier 2International Banks, including:

  • Credit Policy (CRO for $20B co-branded portfolio, Barclaycard US partnership)
  • Credit Policy (SVP for $28B retail Co-brand & Private Label portfolio, Citibank)
  • Loss Forecasting / Loan Loss Reserves ($30B Consumer portfolio, Citi-Financial)
  • Collections Risk Management ($70B Co-brand & Private label portfolios, Citibank)
  • Modeling ($30B Consumer Loan & sub-prime Mortgage portfolio, Citi-Financial)
  • Collection Operations (Head of 410 person operations center, $17B Auto, Personal Loan & Mortgage portfolio, Wells Fargo)
  • Credit Analytics (MBNA/Bank of America, Wells Fargo, Citibank)